Delete Your Nolo Account
Nolo is operated by Vertex AI Pte. Ltd. This page explains how to permanently delete your Nolo account and the data associated with it, what is removed, and what we are required to keep. Deleting your account is permanent and cannot be undone.
Option 1 — Delete from within the app
- Open the Nolo app and make sure you are signed in.
- Go to Settings → Account.
- Scroll to the Danger zone and tap Delete account.
- Confirm when prompted with Delete.
If you have an active paid subscription, cancel it first in Settings → Plan (or your App Store / Google Play subscriptions) so you are not billed after deletion. Deletion takes effect immediately and signs you out on all devices.
Option 2 — Request deletion by email
Email support@heynolo.co with the subject "Delete my Nolo account", including the phone number registered with your account. We verify ownership and process requests within 7 days, and in all cases within 30 days.
What data is deleted
- Your profile — name, phone number, email address, country, timezone, and profile photo
- Your app preferences and settings
- Events Nolo created or synced on your behalf, and recurring event rules
- Reminders and daily agendas
- Connected-calendar authorizations (Google/Microsoft OAuth tokens, CalDAV/Apple credentials)
- Your booking page(s) and the bookings received on them
- Device and push-notification tokens, pending one-time passwords, and Telegram link tokens
What we retain, and for how long
Billing and payment records are kept to meet tax and legal obligations, typically for up to 7 years. Anonymized, aggregated analytics that no longer identify you may be kept. Residual copies in encrypted backups are purged within 90 days of deletion.
Contact us
Vertex AI Pte. Ltd. (Nolo) — support@heynolo.co · Privacy Policy · Terms of Service